Privacy Policy

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What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:

• Names and contact details

• Addresses

• Purchase or account history

• Information relating to loyalty programmes

• Website user information (including user journeys and cookie tracking)

• Information relating to compliments or complaints

We collect or use the following information for the operation of customer accounts and guarantees:

• Names and contact details

• Addresses

• Purchase history

• Marketing preferences

We collect or use the following information for service updates or marketing purposes:

• Names and contact details

• Marketing preferences

• Location data

• Purchase or viewing history

• Website and app user journey information

• Records of consent, where appropriate

Lawful bases
Our lawful bases for collecting or using personal information to provide services and goods are:

• Consent

• Contract

Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

• Consent

• Contract

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

• Consent

Where we get personal information from

• People directly

How long we keep information

We keep your personal information for no longer than is necessary to fulfil the purposes for which it was collected, as described above and the requirements from the following criteria:

• any laws or regulations that we are required to follow

• whether we are in a legal or other type of dispute with each other or any third party

• the type of information that we hold about you

• whether you are still signed up to our services

• retention in case of queries: we will retain it for a reasonable period in case of further queries from you

If you unsubscribe from our newsletter or membership, we will keep a record of the fact that you have unsubscribed.

Who we share information with Data processors
Wix/Website Provider/Data Storage/Israel
This data processor does the following activities for us:

They are our Website Platform and hold our customer data.
Other relevant third parties we share personal information with:​

• Fed Ex, DHL,

• Brands Gateway

Sharing information outside the UK
Where necessary, we may transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place. Please contact us for more
information.
Where necessary, our data processors may share personal information outside of the UK. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place. Please contact us for more information.

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Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal data.
Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.
Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.
You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

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The ICO’s address:           
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated
19 June 2024