MODEFACE Online Designer Outlet is a UK based premium fashion retailer and online designer store. We features a wide range of clothing and accessories from top designers and brands sourced from around the world offering our customers and clients the latest and highest quality fashion brands at affordable prices. Our team is dedicated to providing an exceptional shopping experience and outstanding personalised customer service.

Yes, all the items sold on MODEFACE Online Designer Outlet are 100% genuine and authentic and have been purchased through our partner network directly from the brands, licensees, or official distributors. The authenticity and provenance of each product is verified and come with original tags attached.

At MODEFACE, we strive to offer our customers the best possible prices for high-quality fashion items. While we do not currently offer a guaranteed price match promise, we continually try to ensure that our customers get the best value for their money. However, we also understand that you may find a better price elsewhere. If you find a lower price on the same item from another online retailer, we will do our best to match or beat their price. Simply contact us at suport@modeface.co.uk with the details of the item and the competing price, and we will review your request. If you are a member and choose to purchase the item from us we will provide a £10 voucher to spend on your next shop. We want you to shop with confidence at MODEFACE, knowing that you are getting the best value for your money.

We are an independent online designer outlet and retailer not a marketplace, when you make a purchase, you are buying the item directly from us and not a third party seller or shop, like when you shop on Lyst, Farfetch or Secret Sales for example. We ship designer items directly to you, and as an independent Company, we can reward our customers with amazing prices and offers that you are unlikely to be able to find elsewhere. When shopping in the UK and EU there are no additional taxes, duties or shipping fees added at checkout. The price you see is the price you pay for delivery to your door. Be cautious when shopping on luxury market places as custom duties are often left for the customer to pay prior to delivery, or are added on at checkout with the tax, bumping up the price dramatically. No additional costs are added on at checkout on any purchase over £50 at Modeface Online Designer Outlet. We are proud to provide clear and transparent pricing.

We are always happy to hear from our customers. You can easily get in touch with us via with us WhatsApp. Alternatively you can contact us through our contact form on our website or by emailing us at support@modeface.com. We will respond to your inquiry within 24 hours. Additionally, you can also reach out to us on our social media channels such as Facebook and Instagram. We are always available to assist you with any questions or concerns you may have.

Becoming a member of MODEFACE is easy and free! Simply click on the "Rewards" widget at the bottom of the homepage and provide your name and email. You will then receive a confirmation email and be able to access exclusive member benefits, such as rewards cash back on purchases and special discounts. Don't miss out on the perks of being a MODEFACE member.

Yes, membership at MODEFACE is completely free. Simply create an account by providing your email address. As a member, you will have access to exclusive deals and offers, as well as the ability to save your favourite items and track your orders. Sign up today and start enjoying all the benefits of being a MODEFACE member

An amazing 5% cashback rewards are automatically added to your wallet following a purchase if you are a member and have signed up for our free rewards scheme 'modecoin'. You can save these up and redeem them at MODEFACE in the future. You may receive rewards for signing up, referrals, purchases and more dependent on the offers MODEFACE has running at the time. Please click on the sign up link to check out our current rewards scheme. Coins that you have earned will be able to be used at the checkout when you make a purchase.

Yes, MODEFACE offers free delivery with Fed Ex and DHL on all orders over £50 to the UK, Europe and US. We want to make sure that our customers have the best experience shopping with us, which is why we offer this at no extra cost to you.

UK, EU and US delivery is FREE over £50. Otherwise delivery is charged at £5.99. Delivery costs for the Rest of the World: Under £75 delivery is £25. £75 - £125 delivery is £15. Over £125 delivery is free. At MODEFACE, we strive to provide transparent and fair delivery charges based on your location and order total.

The average delivery time is 1-3 business days for the EU and 3-5 business days for the rest of the world. We are always working hard to ensure that our customers receive their orders as soon as possible and only use DHL and FedEx premium partner delivery services.

No, any additional customs charges for shipments are paid by Modeface, and shipping is free if you spend over £50. We pay all applicable taxes and duties, so the price you see is the price you pay. We are committed to providing transparent and upfront pricing, so you can shop with confidence and ease, with the most wanted designer brands delivered straight to your door. If you are requested to pay any supplementary charges, please contact us immediately and we will assist you with this matter. Ordering outside of the UK, EU or US. Please read below: International customers, may be subject to pay tax and duties based on your country's import regulations. This means that the price displayed on our website may not reflect the final price you pay to receive your items, due to additional fees imposed by your country's customs office. Please note that we are not responsible for any additional charges or delays that may occur due to customs clearing processes.

Yes, we only use Fed Ex and DHL to ensure your parcel arrives safely. You will be advised of your products delivery status and provided a tracking number once the parcel has been processed by the relevant courier for transportation.

Once your order is processed, we will send you you an email to let you know and provide a link to the delivery company and a tracking number. In your members account , the order also changes its status to fulfilled and you will find the tracking number in the My Orders section. You can also copy the tracking number from their and search for it on the selected delivery company's website. If you pay via Paypal you will also receive the tracking information through them.

Yes, We offer a simple 14-day return policy from the day the package is delivered.

At MODEFACE, we want you to love your purchase. If for any reason you are not completely satisfied with your order, you can return it within 14 days from the delivery date for a full refund. We can supply a link for a shipping label, or provide the returns address for the item and you can make your own shipping arrangements. As these are luxury designer brands we only accept returns with tracking numbers via our trusted delivery partners, DHL, FedEx and UPS. Please ensure the item is in its original condition, unworn, unwashed, and with the original tags attached. If you have any further questions or require assistance with your return, our customer service team is always here to help.